At Nanglikart, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a 7-day replacement policy under the following conditions:
Eligibility for Replacement
- Items can be replaced only if they meet the following conditions:
- The replacement request is initiated within 7 days of receiving the product.
- The item is in its original condition, unused, and with all original tags, packaging, and accessories.
- The product received is damaged, defective, or not as described.
- Certain items, such as undergarments, personal hygiene products, or sale items, may not be eligible for replacement. Please check the product details for specific exclusions.
How to Request a Replacement
- Contact our customer support team at contact@nanglikart.com or call us at +91-9015758392 within 7 days of receiving the product.
- Provide the following information:
- Order number
- Product name
- Reason for replacement (e.g., damaged, defective, or wrong product)
- Supporting evidence, such as photos or videos of the product and packaging.
Replacement Process
- Once your replacement request is approved, we will arrange for a reverse pickup of the product.
- Upon receiving and inspecting the returned product, we will initiate the replacement process.
- If a replacement is not available, we will offer a refund or store credit.
Important Notes
- Nanglikart reserves the right to refuse a replacement if the product does not meet the eligibility criteria.
- Shipping charges (if any) for the original order are non-refundable.
- If the reverse pickup service is not available in your area, you may be required to ship the product back to us, and we will reimburse the courier charges (subject to approval).
For any questions or concerns regarding our Return & Replacement Policy, please reach out to us. We are here to help!
